Empathetics’ evidence-based empathy training has been proven to raise patient experience scores and reduce clinician burnout and turnover.
Our accredited courses have delivered game-changing results for hospitals and
healthcare systems.
The curriculum was developed and tested in a randomized controlled trial at Mass General Hospital by internationally known Harvard psychiatrist and empathy researcher, Helen Riess, MD.
We offer both stand-alone eLearning programs and blended implementations. We recommend that you combine eLearning with "Train-the-Trainer" instruction for your facilitators, to deepen practice with face-to-face workshops that pair with the eLearning courses.
Services
Foundational Curriculum for Clinicians
3 eLearning Courses, each delivers 1 hour of learning in mini-modules and earns 1 US CME or CEU credit:
- Enhancing Empathy in Healthcare
- Managing Difficult Medical Interactions
- Delivering Bad News
Instruction Includes proprietary facial expression decoding tools and science-based lessons.
Additional Courses in the Empathetics eLearning Library include:
Frontline Non-Clinical Staff
- Instruction for clerks, front desk people, operators, etc.
Nurse Teams
- Addressing Generational Differences in Nurse Teams, Improving Nurse-Patient Communication, Improving Interprofessional Team Communication and Interactions.
Informed Consent and the Preoperative Conversation
Train-the-trainer programs that pair with Empathetics e-learning
- Full-day training that prepares your facilitators to lead workshops that augment the eLearning curriculum and customize the learning experience
- Half-day training to lead Self-Empathy workshops that enhance moral and alleviate burnout by teaching strategies for prioritizing self-care and building a community of peer support
Sponsored Content
Webinar
Enhancing Patient Experience through use of Empathetics® Program
“The Empathetics Self-Empathy program sent a clear message about how our organization values and prioritizes staff wellbeing. The workshops are leading to supportive peer-to-peer conversations and employee outreach for our wellness resources.”
Marla Arata
Wellness Officer, Sutter Health
“While physicians did not change the length of their visits, patients' perception of provider’s time-spent increased, per their CG-CAHPS scores.”
Robert Altman, M.D., M.B.A
President & CEO, Gould Medical Group, Sutter Health
“This Empathy training is the medicine our doctors need to do their job. It revitalizes and restores the spirit.”
Robert Jandl, M.D.
Chief Of Clinical Integration, Reliant Medical Group (Now Optum)
The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.
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