“What Matters to You?”: A pilot project for implementing patient-centered care

ED Processes & Improvements: Implementation Best Practices & Outcomes

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and