Innovation & Technology

“What Matters to You?”: A pilot project for implementing patient-centered care

Published November 8, 2016

“What Matters to You?”: A pilot project for implementing patient-centered care

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Innovation & Technology

Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs

Published June 1, 2025

This learning bite explores how one healthcare team tackled common barriers to virtual Patient and Family Advisory Councils (PFACs)—from digital access and confidence to staff readiness and structure. Through practical strategies and a spotlight on a real-world story, M Health Fairview offers a roadmap to more inclusive, impactful patient engagement.
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Innovation & Technology

How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care

Published August 2, 2023

Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes. With the current interest in telehealth, more knowledge is needed about rapport during telehealth encounters in palliative care from the patient and family viewpoint. The objective of this study was to explore patient and family experiences of rapport with health professionals
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Innovation & Technology

Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions

Published August 8, 2024

Chronic diseases are costly to treat and burdensome for patients. Mobile health (mHealth) technologies might reduce costs of care and increase patient self-efficacy in chronic disease management, but the patient experience of mHealth is poorly understood.
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