@Hawkeye Heaven: How University of Iowa Stead Family Children’s Hospital Used Technology and Empathy to Improve Patient Experience
Published November 27, 2018
With the introduction of a new children’s hospital facility and personalized technology for patients, UIHC sought to distinguish this new hospital as the destination in the state for children and families navigating health care experiences.
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Infrastructure & Governance
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In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
Published September 24, 2025
We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our peers about their partnerships and experience working with patient experience and how
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Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
Published August 29, 2023
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
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