Work Like You Own It! Six Habits of Service Superstars
Dr. Bryan K. Williams, D.M., Chief Service Officer, B.Williams Enterprise, LLC
Dr. Bryan K. Williams is a consultant, trainer and author who focuses on the areas of service excellence and organizational effectiveness. This webinar will review the mindset, skills, work habits and approach to service that world-class employees have. Special emphasis will be placed on six habits of service superstars. This presentation will provide practical and applicable tools and concepts that can be used immediately.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
How Can I Help You? Hardwiring Clerks & Receptionists Communication
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.
Learn more -
Staff & Provider Engagement
Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served
In this Learning Bite, Hartford Healthcare shares its journey to a culture change to mitigate workplace violence. The system-wide program, “Mutual Care Mutal Respect,” TM mandates a caring environment based on shared responsibility between colleagues, providers, patients, and visitors. Learn how this journey has created healthcare experiences where people feel respected and cared for.
Learn more