Culture & Leadership

Why Patient Experience Matters Now More than Ever: A Call to Action

Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute

While today we cannot predict what changes healthcare may face or the ripple effects this will have, we must hold true to the fundamental idea that in healthcare we are human beings caring for human beings in all the richness, diversity and perspective that represents. Join The Beryl Institute’s President, Jason Wolf, for a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment and the implications and considerations we must be aware of as leaders in ensuring the best in experience for all engaged in healthcare today.

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