Welcome to The Beryl Institute

Are you new to The Beryl Institute? As you embark on this remarkable journey with us, you are joining a global network of individuals who share a common passion: to improve the healthcare experiences of patients, families and caregivers worldwide and committed to transforming the human experience in healthcare.

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources. It is through shared knowledge that you will find the greatest impact. The Beryl Institute is always here to support you in achieving your patient experience goals.

Congratulations on starting the journey.

Step One: Connect With The Community

Update your Profile

Update Your Profile

Check out PX Connect

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Join a Special Interest Community

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Step Two: Support your Journey

Guiding Principles - Self Assessment

This self-assessment is designed to allow for personal reflection, identification of opportunities for action and building shared leadership consensus on the critical issues impacting an organization’s ability to drive experience success.

Get Started

Experience Assessment

The Experience Assessment is grounded in The Beryl Institute's Experience Framework and built on global research identifying factors seen as critical to positive experience outcomes by both high performing healthcare units and consumers of healthcare.

Get Started
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Patient Experience University (PXU)

Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.

Patient Experience University

Step Three: Review Foundational Resources

Consumer Perspectives on Patient Experience 2024

Read the Report

The Value Case for Improving Human Experience in Healthcare​

Read the Paper

The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

Read the Paper

 
Step Four: Explore Trending Resources

 

Webinar Replays

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Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

Watch the Replay

Enterprise Volunteer Management: From Silo to Systemness

Watch the Replay

Health Equity: The Metronome for Human Centered Care

Watch the Replay

Podcast Episodes

Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

Listen
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Reviving Humanity in Healthcare: The Power of Story-Sharing

Listen
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Conversational AI: A New Frontier In Improving Patient Experience

Listen

PX Learning Bites

Redesigning Your Approach to Patient Grievances to Improve Experience

Watch

Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care

Watch

Building & Sustaining an Effective PFAC

Watch

White Papers

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Reigniting the Human Experience: Strategies for Getting Back to Basics

Read the Paper
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

Read the Paper
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Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families

Read the Paper

Case Studies

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Back to Basics: Elevating Patient Experience Through Culture and Leadership

Read the Study

PFAC Panels for Maximum Patient Participation

Read the Study

Modernizing Student Volunteering

Read the Study

Step Five: Explore the Video Resource Library

Use of these videos as an educational resource for in-class education, new employee orientation, introduction to patient experience or other such learning programs is authorized as long as the video is shown in its entirety and The Beryl Institute is cited in its use.

View the Video Library