Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families
Experts from around the globe in the field of patient and family partnerships explore what is needed to evolve the role of Patient and Family Advisors (PFAs) so healthcare organizations can learn from their experiences. Contributors identify what they see as gaps in PFA utilization and share their hopes for expanded use in the future. Discover the building blocks for becoming a listening organization and using PFAs as an expanded resource in healthcare improvement strategies.
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Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families
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