Back to Basics: Elevating Patient Experience Through Culture and Leadership
Published April 23, 2025
In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient experience by focusing on culture, leadership, and human connection. A return to foundational values is driving meaningful impact across the organization.
Related content
-
Culture & Leadership | Quality & Clinical Excellence
To Care is Human LIVE! At ELEVATE PX 2024
Published April 15, 2024
Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the
Learn more -
Environment & Hospitality | Quality & Clinical Excellence
Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners
Published May 15, 2024
If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better
Learn more -
Quality & Clinical Excellence
Experiences of Women in the Labour room: the Untold Story
Published May 5, 2025
Background: Childbirth experiences are some of the most sensitive indicators of the utilisation of health facilities. Women who go through the child-birthing process are reported to be faced with a range of experiences. Aim: This study described women’s experiences in the labour room. Methods: The study employed a qualitative research approach with a descriptive design.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Back to Basics: Elevating Patient Experience Through Culture and Leadership
$275.00
PURCHASE NOW