EXECUTIVE RESOURCES
Providing a library of content and resources for C-Level Leaders.
As part of our mission to transform the human experience in healthcare, The Beryl Institute offers an expanded library of content that includes essential resources for C-Level executives. Dedicated to providing global support across all healthcare segments, we offer content specifically curated for top healthcare leaders.
These resources are designed for C-Level executives seeking a deeper understanding of the human experience landscape, offering valuable insights and opportunities for learning and sharing.
Connections
Connections
In our commitment to expand opportunities for engagement, collaboration, and access to critical resources for Executives, The Beryl Institute offers opportunities for connection to other healthcare leaders passionate about transforming the human experience:
PODCASTS
We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion
A Conversation with Dr. Joanne Conroy, Chief Executive Officer and President of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health
A physician and executive's perspective on how to positively impact patient experience by understanding and embracing
A Conversation with Dr. Zaas, President of Duke Raleigh Hospital: A healthcare leader’s holistic approach to the ultimate goal of the industry – quality service and safety for patients.
Healthcare is an industry that is transforming from a transactional system to one that must be
A Conversation With David Feinberg, MD, VP Healthcare, Google Health: Expanding the possibility of human experience.
How do we ensure our systems can deliver on the human need to feel helped, cared
A Conversation with Dr. Rasu Shrestha, Executive Vice President and Chief Strategy Officer of Atrium Health
An executive's mission to create health, hope, and healing for all through intentional innovation and technology
A Conversation with Shantanu Agrawal, MD, MPhil, President and CEO National Quality Forum
How do we address this once in a lifetime health crisis? Dr. Shantanu Agrawal shares how
A Conversation with James Hildreth, Ph.D, M.D., President and Chief Executive Officer, Meharry Medical College
A true pioneer in medicine and a renowned immunologist, Dr. Hildreth shares the life experiences that
A Conversation with Jennifer Purdy, Executive Director, Patient Experience at the Veteran’s Experience Office
Jennifer Purdy, Executive Director of Patient Experience at the Veteran's Experience Office shares the importance of
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with
A Conversation with Senior Leadership at New York Presbyterian
Leaders at New York Presbyterian discuss how they have worked to re-humanize healthcare through a strategic
A Conversation with Karen Grimley, Chief Nurse Executive, UCLA Health & Assistant Dean of Nursing, UCLA School of Nursing
A nurse executive's unique perspective on how to balance patient-centric practices with realistic expectations and boundaries.
From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa
Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before
The Importance of Culture in Healthcare
With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to
A conversation with Dennis Pullin, President and CEO of Virtua Health
Dennis W. Pullin, president and CEO of Virtua Health, shares how his organization orients to the
A Conversation with Dr. Julia Iyasere, Executive Director for the Dalio Center for Health Justice at New York-Presbyterian
As healthcare continues to focus on dismantling systemic racism, the move from ideas to action must
A Conversation with Chris Woleske, President & CEO of Bellin Health
In a time of crisis, such as we have experienced in this pandemic, often what is
A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
Healthcare executive Dr. Airica Steed discusses the importance of representation in healthcare and how bias can
A Conversation with Robert Earley, President and CEO, JPS Health Network
How can healthcare organizations harness their core values and find new ways of supporting each other
A Conversation with Michael Dowling, President & CEO of Northwell Health: A healthcare executive’s positive perspective on leading with optimism and compassion, while loving what you do!
Mr. Dowling shares how the key to effective leadership is embodying a sense of positivity and
PX PAPERS
Experience Leader: A Critical Role at the Heart of Healthcare
This PX paper explores the role of the experience leader by examining trends in data and
Leadership and Sustaining Patient Experience Performance
This paper explores the impact healthcare leadership has on patient experience improvement.
The Chief Experience Officer – An Emerging & Critical Role
This paper explores the impact and influence of the growing role of Chief Experience Officer (CXO)
Voices of Measurement in Improving Patient Experience
The paper shares perspectives of seven healthcare survey organizations, most often viewed as competitors in the
Voices from the C-Suite: Perspectives on the Patient Experience
The Beryl Institute recently interviewed 17 senior healthcare executives in organizations at varying stages of their
Consumer Perspectives on Patient Experience 2021
This report is a follow-up to The Beryl Institute’s 2018 study, Consumer Perspectives on Patient Experience
Human Experience 2030: A Vision for the Future of Healthcare
Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care
To Care is Human: The Factors Influencing Human Experience in Healthcare Today
To Care is Human dives into the exploration of the opportunity to move healthcare away from
The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
PXJ ISSUES
Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders
Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone
Well before the COVID-19 pandemic, incivility and physical threats directed toward healthcare employees and often registered
Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
The purpose of this paper is to review the dominance of transactional business mindsets and practices
Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare
The conversation on measuring experience has been a long and thoughtful one. It has reflected a
To serve patients is our greatest privilege
Teamwork that affects outcomes: A method to enhance team ownership
Healthcare is the ultimate team sport, and this case study explores how to build teamwork across
Defining Patient Experience
Reexamining Defining Patient Experience: The human experience in healthcare
In 2014, the authors came together with the explicit purpose of understanding how people were defining
Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can
The Evolution of Patient Experience: From Holistic Care to Human Experience
Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from