A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
Published February 27, 2023
Healthcare executive Dr. Airica Steed discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.
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Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
Published August 8, 2025
Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted
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Culture & Leadership | Patient Family & Community Engagement
Reflections on “What Matters”
Published June 2, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Join us on What Matters to You Day for this webinar reflecting on the origins of the “What Matters to You?” movement in Scotland and exploring how awareness inspires ideas that lead to real action transforming experiences and outcomes
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Culture & Leadership
PX Champions: Improving our Impact by Broadening our Reach
Published July 2, 2025
How can we ingrain patient experience into our organization’s culture? This is the question our team pondered as we developed the 2024 strategy for our medical group. At that time, patient experience (PX) was something teams focused on, but mostly when scores were low. It was our goal for PX to be a foundation from
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