A Conversation with Senior Leadership at New York Presbyterian
Dr. Laura Forese, EVP & COO and Rick Evans, SVP & CXO at New York Presbyterian discuss how they have worked to re-humanize healthcare through a strategic and committed focus on experience. Engage in an in-depth exploration of how New York Presbyterian reinforces its commitment to humanizing healthcare and underlines the strategic role of CXO as an essential element in achieving key outcomes. Dr. Forese and Rick Evans share insights on their efforts, at NYP, to reinforce the humanity needed at the heart of healthcare in their commitment to best meet the needs of patients and the community they serve.
Related content
-
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
Learn more -
Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
Learn more