A Conversation with Michael Dowling, President & CEO of Northwell Health: A healthcare executive’s positive perspective on leading with optimism and compassion, while loving what you do!
Healthcare is a unique industry because at one point or another, each of us will be a patient. This is a fact that Michael Dowling ensures that all employees at Northwell Health internalize. From his experienced background in fields such as academia, government, and large insurance corporations, Mr. Dowling shares how the key to effective leadership is embodying a sense of positivity and optimism for the future, while also maintaining a long term perspective. His insights on compassionate care depict why every person should be treated as an individual, not just a patient.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Escalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
Learn more -
Staff & Provider Engagement
Managing Patient Perceptions with Heart: 7 Essential Tips for Mastering Proper Phone Etiquette
By Chris Taylor In the realm of customer service, a call center serves as the front line. It’s where customers’ concerns are heard, problems are solved, and impressions are formed. In this digital age, where interactions are often faceless, mastering proper phone etiquette is paramount. It can make the difference between a satisfied caller and
Learn more -
Staff & Provider Engagement
Caregiver burden: Support needed for those who support others and the National Health Service
This literature review focuses on the complexities and inequalities of informal caregiving in the UK and was inspired by the story of the following individual: EL is a 68-year-old Caucasian lady who attended Movement Disorder Clinic and was diagnosed with Parkinson’s Disease Dementia following many years of symptoms. The diagnosis came as a big relief
Learn more