Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders
Published April 29, 2015
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Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
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To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Infrastructure & Governance
Effective Ambulatory Quality Initiative Improves Patient Experience
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Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
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