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Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

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Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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Now Available

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

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FEATURED CONTENT

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that can prevent clinicians from fully engaging in patient experience efforts—and, in turn, from realizing the positive impact these practices have on

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State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

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Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

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Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in

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PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these

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Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

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Consumer Perspectives on Patient Experience 2024

The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing

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The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare and the corresponding value of

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a woman wearing a mask carries a cardboard box of bananas at a food drive, meant to represent essential hospital; text at the bottom of the image reads white paper

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in

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a plastic bag containing clothes with the words "patient belongings" on it; text at the bottom of the image reads white paper

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare

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a group of smiling people clapping, meant to represent well-being in healthcare; text at the bottom of the image reads white paper

Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in

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Upcoming Events

Event

PX Chat – Language Services Community: Strategies for Effective Language Access

Published November 13, 2025

Upcoming Event - December 10, 2025

12pm ET / 11am CT / 10am MT / 9am PT – Join our Language Services Community to discuss how vital language access is to ensure equitable, safe, and high-quality care for all patients. Join The Beryl Institute’s Language Service Community for an engaging PX Chat as we explore the critical topic how health systems

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Event

WMTY.world Monthly Meeting (December 17, 2025)

Published January 10, 2025

Upcoming Event - December 17, 2025

3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we

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Event

Fundamentals of Patient Experience: A CPXP Preparation Program (Arabic) – January/February 2026

Published November 4, 2025

Upcoming Event - January 3, 2026

Designed for Arabic-speaking healthcare professionals and patient experience champions in the Middle East, this interactive program provides a structured pathway to prepare for the Certified Patient Experience Professional (CPXP) exam, a globally recognized credential that validates expertise in influencing systems, processes, and behaviors to drive positive healthcare experiences. All participants who complete the program will

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Event

Creating Human Connection through Artificial Intelligence

Published November 26, 2025

Upcoming Event - January 20, 2026
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in healthcare. Learn how CoCo, a virtual assistant built on the Mayo Model of Communication, provides real-time advice, coaching and feedback to staff across a 1,000-member communication center. Join this

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Event

WMTY.world Monthly Meeting (January 21, 2026)

Published November 4, 2025

Upcoming Event - January 21, 2026

3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we

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Event

Collaborative Solutions for Managing Challenging Family Interactions

Published November 26, 2025

Upcoming Event - January 27, 2026
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to

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Event

Comfort in the Chaos: Volunteer Innovation in the Emergency Department

Published November 26, 2025

Upcoming Event - February 3, 2026
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Join this webinar to learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores

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"We have found a home with The Beryl Institute that we did not have in other organizations. The collaboration is tremendous."

Cate Murphy

Corporate Relations & Client Engagement
Samaritan Technologies

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is unmatched in providing engaging, insightful, evidence-based patient experience content."

Lorraine Johnson

Sr. Nurse Coordinator, Patient Experience
Englewood Health

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

"This community reminds us why we do what we do and who we do it for."

Summer Marrero

Guest Relations Manager
Broward Health

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