Defining and Advancing the Use of AI in Healthcare Experience
Published October 8, 2025
This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support care teams, and build trust. Featuring data from The State of Human Experience 2025 and real-world case studies, the paper highlights how AI can connect silos, promote equity, and free clinicians to focus on what matters most—human connection in care.
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Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
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Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
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Using Narrative to Illuminate and Improve Experience
Published September 26, 2023
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Improving The Patient Experience by Adopting a Culture of Safety
Published January 30, 2024
Complimentary – Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events