State of HX 2025: Thriving in the Face of Change
Published July 30, 2025
We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the Face of Change. Now in its eighth edition, this biennial report offers a clear look at how the patient experience field continues to grow and adapt amid today’s healthcare challenges.
Key findings include:
- 79% of organizations now have a formal patient experience mandate
- Staff engagement and culture remain top drivers of outcomes
- AI has emerged as a leading investment priority
- More organizations feel very positive about their progress in improving experience
Explore how organizations are advancing, measuring, and innovating to improve the human experience in healthcare.
Related content
-
Staff & Provider Engagement
The Impact of the ED Service Ambassador Program
Published September 11, 2025
In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.
Learn more -
Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025
By Jackie-Meyers Thompson Question: “Doctor, my back is hurting. It started about two weeks ago and hasn’t let up. Do you know what could be causing this?” Answer: “You know you’re overweight don’t you? That could cause the back pain you’re complaining about” This patient portal exchange certainly leaves a lot to be desired when
Learn more -
Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Published January 28, 2025
Complimentary – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events