The Three W’s of Caring Communication: Who/What/Why
In this mini-webinar, Dr. Liza DiLeo Thomas, Medical Director of Patient and Provider Advocacy, shares Ochsner Health’s “Caring Communication” model for providers.
Physician Community
Providing tools and resources for physician leaders to advance their skills and knowledge in experience improvement.
The Physician Community aims to provide resources to physician leaders new to patient experience or looking to expand their PX toolkits. Developed by physicians for physicians, the resources curated for this community focus on advancing skills and expanding knowledge in patient engagement and experience improvement. Many offerings are bite-size, offering busy clinicians micro lessons for quick access.
Connection Call Mini Webinars
Improving Communication: Patient and Family Centered Rounds
Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with caregivers of color and non-English-language-preferring families.
Physician PX Scorecards: Motivating with Transparent Comparisons
This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
Learning Bites
Learning Bite
A Department Playbook – Keys to Creating Your Culture of Always
Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, shares how having a department
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Learning Bite
It’s A Privilege: How Busy Providers Deliver Excellent Patient Experience
Gregg Heatley MD, MMM, Department of Ophthalmology, University of Wisconsin-Madison School of Medicine and Public Health,
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Learning Bite
Three Myths about Physician Engagement
Harris Baden, MD, Section Chief, Cardiac Critical Care, Seattle Children’s Hospital, discusses the aim of inspiring
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Learning Bite
Strengthening Medical Staff Engagement and Performance Engagement through Caring
Jeremy Blanchard MD, MMM, CPE, Chief Medical Officer at Language of Caring, shares how investing in
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