Jason Wolf

Jason A. Wolf, PhD, CPXP is a passionate champion and globally recognized expert on patient experience improvement, organization culture, and sustaining high performance in healthcare. His driving purpose is unleashing the potential within all of us and elevating the idea that at the heart of healthcare we are ultimately human beings caring for human beings.

From Page to Podium: Expanding Influence through Global Speaking

Jason’s thought leadership in patient and human experience is reflected in his latest books. Through these works, he offers actionable insights on healthcare transformation, making him a compelling speaker for global conferences, leadership summits, executive workshops, and industry events. His expertise continues to shape conversations on improving healthcare experiences worldwide.

Signature Speaking Topics 

About Jason

Since 2010, Jason Wolf, President & CEO of The Beryl Institute, has transformed the organization into the premier global community dedicated to transforming the human experience in healthcare. He pioneered the framework for the field of patient experience, and today, the Institute engages over 65,000 individuals across more than 85 countries. 

As the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal dedicated to research, evidence, and innovation in patient experience, Jason has expanded its reach to over 220 countries and territories. He also established The Beryl Institute’s Credentialing Center (formerly the Patient Experience Institute), providing formal certification for patient experience professionals and volunteer services administrators worldwide. 

A highly sought-after global speaker and respected commentator, Jason is a recognized author of two books on organizational development in healthcare and over a 100 white papers and academic articles focused on experience excellence. Most recently, he has authored the book Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement and co-authored Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, with Stacy Palmer, both #1 bestsellers on Amazon in multiple healthcare categories. Jason’s work continues to innovate and lead the evolution of the experience movement, expanding the conversation to the human experience at the heart of healthcare. Over the last decade, he has inspired the continued development of healthcare professionals around the world to drive meaningful and lasting change for all who serve in and are served by healthcare.  

While a recovering marathoner who has completed eight races, Jason’s greatest source of pride remains his family. He resides in Nashville, TN with his wife and best friend, Beth, and sons Samuel and Ian. 

Testimonials

"Jason Wolf provides a rare combination of inspiration coupled with practical application in the area of Patient Engagement and Experience. We have hosted several healthcare conferences with national audiences of health leaders who benefit greatly from his evidence-based approach. Jason's evaluations are continuously outstanding and his presentations are a highlight of our events."

"Jason's expertise needs no explanation, but merged with his warm personality and ability to connect with the audience is what makes his presentations and speeches so impactful - he can break down market insights into digestible information that is very relevant to anyone in the industry!"

Explore some of the chapters of Return on Human Experience with Jason

Chapter 2 - Start with a Definition

Chapter 3 - Lead Like It Matters

Chapter 4 - Culture First

Chapter 5 - Experiences Starts with People

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