Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to...
This qualitative descriptive study explores patients’ experiences of living with COVID-19, in the community,...
The conversation on measuring experience has been a long and thoughtful one. It has...
There is a growing impetus to “measure what matters” to enable health systems to...
Understanding patient experience is essential to providing high quality, person-centered care. A real-time baseline...
Surveying patient satisfaction is considered an important part of any systematic program of quality...
Background: The collection of patient experience feedback (PEF) has seen a marked global increase...
To optimise home care provision and to identify potential improvements in the care process,...
This review reports on the development of patient-reported outcome measures (PROMs), published within the...
In this paper we identified what was reported in the literature on qualitative and...
To determine the effect of encounter methods on patient experience, we evaluated patient experience...
Previous research and applied work has shown that communication-based training has the potential to...
Patient satisfaction surveys may not adequately reflect organizations that conduct research in patients who...
Measurement of patient-centered care is a key step to ensure quality of care improvement....