Staff & Provider Engagement

Thank a Life Saver: A Human-Centered Recognition Program Connecting Patient Gratitude, Staff Well-Being, and Patient Experience

Published August 17, 2026

This case study highlights Northwell Health’s “Thank a Life Saver” initiative, a human-centered recognition...

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Culture & Leadership

Little Stories with Big Impact: Where Healthcare Integration Comes to Life

Published July 6, 2026

Little Stories with Big Impact is the companion storybook to our white paper,...

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Innovation & Technology

Closing the Loop: Using Real-Time Feedback to Improve Patient Experience

Published June 29, 2026

Healthcare organizations have long relied on post-discharge surveys to understand the patient experience. While...

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Innovation & Technology

From Call Light to Connected Care: Advancing Safety, Communication, and Engagement

Published June 22, 2026

St. James Parish Hospital transformed its nurse call system into a digital care platform...

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Environment & Hospitality

Healing Happens at Night: Improving Sleep Health in Pediatric Hematology & Oncology Patients and Caregivers

Published June 6, 2026

Cook Children’s Hospital shares how a simple, family-centered approach significantly improved sleep quality...

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Environment & Hospitality

Prioritizing Patient Rest: Response to the New HCAHPS Restfulness Questions

Published May 13, 2026

This case study explores how The Queen’s Medical Center prioritized patient rest and healing...

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Quality & Clinical Excellence

Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience

Published May 4, 2026

A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across...

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Staff & Provider Engagement

Narration of Care Framework to Strengthen Nurse Communication

Published April 30, 2026

A system-wide initiative at Houston Methodist introduced a “Narration of Care” framework to strengthen...

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Culture & Leadership

Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery

Published January 30, 2026

Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study...

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Quality & Clinical Excellence

Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses

Published October 16, 2025

Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the...

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Patient Family & Community Engagement

Accelerating Patient Connections: Transforming Experience with the F.A.S.T. Method

Published October 12, 2025

Marian Regional Medical Center transformed its emergency department experience using the F.A.S.T. Method—an empathetic...

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