Aligning the Work of Patient Relations: The Value of an Operating Manual
Published September 25, 2023
In this case study from Yale New Haven Hospital System, learn how the creation of an Operating Manual for all Patient Relations Departments across their health system aids in setting expectations for staff in quality, safety and experience. Initial outcomes from the new manual include higher compliance rates in case documentation and greater clarity around operational policies, empowering staff to confidently handle the navigation of issues.
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Aligning the Work of Patient Relations: The Value of an Operating Manual
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