Patient Family & Community Engagement

What older adults want from their health care providers

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Environment & Hospitality | Patient Family & Community Engagement

Where are my things? An Introduction & Application Tutorial

Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
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Patient Family & Community Engagement

Building & Sustaining an Effective PFAC

Whether you are building your first PFAC or wanting to sustain an existing one, this learning bite provides the foundational principles for achieving success. Hear from a member of the Global Patient & Family Advisory Board of The Beryl Institute to learn how his experience as a first-time caregiver led him to wanting to give
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Patient Family & Community Engagement

Aligning the Work of Patient Relations: The Value of an Operating Manual

In this case study from Yale New Haven Hospital System, learn how the creation of an Operating Manual for all Patient Relations Departments across their health system aids in setting expectations for staff in quality, safety and experience. Initial outcomes from the new manual include higher compliance rates in case documentation and greater clarity around
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