Using appreciative inquiry as a framework to enhance the patient experience
Published November 7, 2017
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
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Complimentary – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work,
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Compassion and Empathy as a Strategic Intent
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Complimentary Headliner Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how
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Culture & Leadership
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Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
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