The Sherpa meets Maslow: Medicine and the hierarchy of needs

Building a Culture of Trust: Engaging Teams with Targeted Tactics for Meaningful Improvement in Patient Experience

Rising financial pressures and the need to revitalize culture prompted a renewed emphasis on patient experience at Billings Clinic. This case study describes the impact of redefining patient experience as a measure of trust and a set of care processes. It presents an alternative to the more traditional view of patient experience as an outcome