Culture & Leadership

The patient experience movement moves on

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Culture & Leadership | Patient Family & Community Engagement

Which patient experiences are you capturing? Investigating differences in patient experience drivers by race/ethnicity and survey mode
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Culture & Leadership

Exploring descriptive characteristics of a patient experience leader within a hospital setting: A multimodal approach

Have you ever wondered what behavioral competencies may help you identify, develop and retain your PX leaders? In this research study, Northwell Health looks at the common qualities and traits shared by their hospital’s successful “Culture Leaders.” Through a multi-modal approach, the study reveals the top leadership style of those at the helm of this
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Culture & Leadership | Staff & Provider Engagement

From Good to Great: Our Journey to Four-Star Patient Experience

Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of
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