Culture & Leadership

The patient experience movement moves on

Published April 29, 2015

The patient experience movement moves on

Related content

Culture & Leadership

The Value Case for Improving Human Experience in Healthcare

Published December 12, 2024
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of experience. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is
Learn more
Culture & Leadership | Staff & Provider Engagement

Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement

Published April 21, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
Learn more
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

A System-Wide Transformation in Human Experience at NSW Health

Published August 19, 2025
Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more