Multi-prong Intervention to Improve Patient Engagement at a Hospital
Alan Dow, MD, MSHA, Lead Medical Advisor for The Frontier Project; Macy Faculty Scholar at Josiah Macy Jr. Foundation; Assistant Dean of Clinical Curriculum at Virginia Commonwealth University
Aaron Anderson, Ph.D., On-Site Training and Consultant at The Frontier Project; Affiliate faculty at MCV/VCU, Department of Internal Medicine
Imagine Apple, Zappos and Virgin created a joint venture to design, build and operate hospitals and what would the patient experience be? This session discusses what a patient experience looks and feels like when designed from the perspective of companies that are world class in customer experience. Simple, cost-effective tools will be shared that, deployed in combination, can dramatically improve hospital productivity while improving physician-nurse retention and raising patient satisfaction scores. From home to hospital back home, each step of the patient experience is curated to ensure maximum patient engagement and adherence, while driving up referral rates and satisfaction scores. Audience members will leave with simple, actionable changes they can make at their facility to drive performance, without the need for an expensive consulting firm.
Related content
-
Infrastructure & Governance
Improved Patient Communication with Systematic Whiteboard Use
Research has shown the positive impact a well-designed and utilized whiteboard can have on the patient experience.
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more -
Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
7pm EEST (Latvia) | 12pm ET / 11am CT / 10am MT / 9am PT (USA) – Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the
Learn more