Multi-prong Intervention to Improve Patient Engagement at a Hospital
![](https://theberylinstitute.org/wp-content/uploads/2013/03/Multi-prong-Intervention-to-Improve-Patient-Engagement-at-a-Hospital.webp)
Alan Dow, MD, MSHA, Lead Medical Advisor for The Frontier Project; Macy Faculty Scholar at Josiah Macy Jr. Foundation; Assistant Dean of Clinical Curriculum at Virginia Commonwealth University
Aaron Anderson, Ph.D., On-Site Training and Consultant at The Frontier Project; Affiliate faculty at MCV/VCU, Department of Internal Medicine
Imagine Apple, Zappos and Virgin created a joint venture to design, build and operate hospitals and what would the patient experience be? This session discusses what a patient experience looks and feels like when designed from the perspective of companies that are world class in customer experience. Simple, cost-effective tools will be shared that, deployed in combination, can dramatically improve hospital productivity while improving physician-nurse retention and raising patient satisfaction scores. From home to hospital back home, each step of the patient experience is curated to ensure maximum patient engagement and adherence, while driving up referral rates and satisfaction scores. Audience members will leave with simple, actionable changes they can make at their facility to drive performance, without the need for an expensive consulting firm.
Related content
-
Infrastructure & Governance
Part of the team: Effecting change and sharing power in healthcare settings
In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
Learn more -
Infrastructure & Governance
Improved Patient Communication with Systematic Whiteboard Use
Research has shown the positive impact a well-designed and utilized whiteboard can have on the patient experience.
Learn more -
Infrastructure & Governance
Hidden Opportunities to Design a Better Experience
Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
Learn more