Initiative to Promote LGBTQ Inclusion in the PFE
Leanne Cimato, Manager, Family Centered Care, Children’s Hospital of Philadelphia
Linda Hawkins, Family Services Specialist, Children’s Hospital of Philadelphia
Rachel Biblow, Senior Director of Patient Family Services, Children’s Hospital of Philadelphia
Childrens Hospital of Philadelphia (CHOP) has undertaken a deliberate strategic initiative to assure the guiding principles for family centered care are enacted for lesbian, gay, bisexual, transgendered and questioning (LGBTQ) patients and families. Employing an expert in LGBTQ issues within the family centered care model, CHOP has been able to able to conduct a needs assessment of LGBTQ patient and family needs with the family entered care principles. From the identified needs of patients and families, CHOP conducted focused training to support hospital employees at every level of the patient and family experience. Learners will identify the importance of including the unique viewpoint of LGBTQ patients and families and identify strategies to improve staff competence with LGBTQ issues to improve the patient experience.
Learning Objectives:
- Identify the importance of including the unique viewpoint of LGBTQ community
- Identify strategies to improve LGBTQ competence to improve the patient experience
Related content
-
Patient Family & Community EngagementGet to Know Me – Connecting Volunteers with Patients
Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
Learn more -
Patient Family & Community EngagementStorytelling with a Purpose
By Rosie Bartel Is your Patient and Family Advisory Council (PFAC) unsure how to regroup after COVID? Worse yet, has your organization lost its PFAC completely? If so, this is a perfect time to look at the role of a Patient and Family Advisor (PFA) in new ways. As you begin to rebuild or reboot
Learn more -
Environment & Hospitality | Patient Family & Community EngagementWhere are my things? An Introduction & Application Tutorial
Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events