Implementing a Real-Time Survey System and the 6E Framework
Published July 18, 2017
Dr. Avnesh Ratnanesan, CEO, Energesse Kay de Ridder, Patient and Carer Experience Manager, Western Sydney Local Health District, NSW Health
This webinar will share the story of how and why we implemented a real time patient experience survey system in the Western Sydney Local Health District. We will discuss the path we took to ensure engagement with clinicians and other staff, how we are reporting the data, and what this means for our patients, carers and families. We will give an overview of the platform that was chosen for our survey and the accompanying 6E Framework which strategically integrates various components of patient experience improvement in a holistic manner.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events