Innovation & Technology | Global Perspective

Implementing a Real-Time Survey System and the 6E Framework

Dr. Avnesh Ratnanesan, CEO, Energesse Kay de Ridder, Patient and Carer Experience Manager, Western Sydney Local Health District, NSW Health

This webinar will share the story of how and why we implemented a real time patient experience survey system in the Western Sydney Local Health District. We will discuss the path we took to ensure engagement with clinicians and other staff, how we are reporting the data, and what this means for our patients, carers and families. We will give an overview of the platform that was chosen for our survey and the accompanying 6E Framework which strategically integrates various components of patient experience improvement in a holistic manner.