Implementing a Real-Time Survey System and the 6E Framework
![](https://theberylinstitute.org/wp-content/uploads/2023/05/Implementing-a-Real-Time-Survey-System-and-the-6E-Framework.jpg)
Dr. Avnesh Ratnanesan, CEO, Energesse Kay de Ridder, Patient and Carer Experience Manager, Western Sydney Local Health District, NSW Health
This webinar will share the story of how and why we implemented a real time patient experience survey system in the Western Sydney Local Health District. We will discuss the path we took to ensure engagement with clinicians and other staff, how we are reporting the data, and what this means for our patients, carers and families. We will give an overview of the platform that was chosen for our survey and the accompanying 6E Framework which strategically integrates various components of patient experience improvement in a holistic manner.
Related content
-
Innovation & Technology | Policy & Measurement
Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative
This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals to identify and lead an innovative quality improvement project to bridge an evidence-to-practice gap that will lead to improved health care practice and patient experiences.
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more -
Innovation & Technology
5 Things to Know About the Future of AI in Experience
Discover the transformative potential of Artificial Intelligence (AI) in healthcare. Join Qualtrics, a leader in experience management, as they explore the remarkable impact AI will have on healthcare. Gain valuable insights into how AI will impact patient care, streamline operations, and drive efficiency in healthcare through an ethical lens. Whether you are a healthcare professional,
Learn more