How an intake conversation in mental healthcare nearly led to suicide
Published November 2, 2022
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Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025

Gabby Ceccolini, MS Healthcare Communication Specialist The Problem with Patient-Centered Care For decades, our healthcare system has poured time, money, and innovation into training doctors to communicate better; however, what if we are overlooking the other half of the equation? The term “patient-centered” began appearing in medical literature in the late 1980s. It wasn’t until
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Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection? Join this webinar to explore practical strategies for breaking down silos and
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Patient Family & Community Engagement
Making Volunteer Data Meaningful: Driving Patient Experience Outcomes
Published November 23, 2025
Volunteers play a crucial role in the patient experience, but their impact can remain unseen without the right data. In this PXLB, Roseanna Galindo shares how a simple data strategy can transform volunteer efforts from anecdotal support into measurable, strategic value. She offers quick, practical steps to start small, track what matters, and ensure volunteer
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