Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access
Published August 17, 2023
This learning bite brings to light the importance of understanding our patients’ barriers in healthcare. Learn how design thinking can be a tool to improve experience. Through the human-centered approach of design thinking, we can integrate the needs of the people into our processes and procedures that create more equitable experiences for those in our care.
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Background: Effective communication among healthcare team members is critical for delivering high-quality, patient- and family-centered care while optimizing hospital operations. This case study examines the implementation of a structured “Plan of Day | Plan of Stay” model, leveraging bedside whiteboards to enhance inter-disciplinary communication in a pediatric hospital setting. By providing a clear, visual summary of
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Quality & Clinical Excellence | Staff & Provider Engagement
Making Invisible Work Visible: Building Patient Trust
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Much of the work that shapes a patient’s experience happens before, between, and after the clinical encounter: reviewing records, reasoning through options, coordinating care, navigating barriers, and following through. Yet patients can only interpret the signals they are able to see. This webinar explores how intentional communication behaviors can make invisible work visible without adding
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Staff & Provider Engagement
Healing the Social Covenant: Rebuilding Trust and Re-humanizing Healthcare
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