Culture & Leadership

Focusing on positivity during the COVID-19 crisis: A New York health system strategy

Published August 5, 2020

Focusing on positivity during the COVID-19 crisis: A New York health system strategy

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Culture & Leadership

Shaping the Future of Human Experience with Tyler Gegen

Published September 26, 2025
Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
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Culture & Leadership | Staff & Provider Engagement

Change Leadership: Five Tactics to Make Best Practices Stick

Published June 11, 2026
Complimentary – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare

Published June 3, 2025
Complimentary – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work,
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