Enhancing emergency care environments: Supporting suicidal distress and self-harm presentations through environmental safeguards and the built environment
Published November 13, 2019
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Environment & Hospitality
Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Published September 30, 2024

Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment
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Environment & Hospitality
Temporary Medical Lodging: The Distance Between Home and Here
Published June 22, 2026
By Jenny Owens, ScD, MS Vice Provost of Academic Affairs University of Maryland, Baltimore When we talk about patient experience, the conversation tends to center on what happens inside the hospital. Communication, safety, care transitions, wait times. But for thousands of patients and families who must travel for treatment, the experience begins long before they
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Environment & Hospitality
Healing Happens at Night: Improving Sleep Health in Pediatric Hematology & Oncology Patients and Caregivers
Published June 6, 2026
Cook Children’s Hospital shares how a simple, family-centered approach significantly improved sleep quality for pediatric hematology/oncology patients and their caregivers. In this case study, discover practical, low-cost strategies that reduce sleep disruptions and enhance the overall care experience.
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