Empathic Communication: Three Strategies for Making It an ‘Always’ Event
Published June 12, 2016
Jill Golde, Partner, Language of Caring, discusses how empathy expressed by care and service providers has a powerful impact on many of healthcare’s most important objectives, including high patient ratings and improved patient outcomes. Golde shares three strategies for making communicating with empathy an always event in your organization.
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Empathic Communication: Three Strategies for Making It an 'Always' Event