Developing approaches to the collection and use of evidence of patient experience below the level of national surveys

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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
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Patient Family & Community Engagement
Veteran-Centered Complaint Resolution: VHA’s Holistic Approach
Delivering Veteran-centered advocacy services to honor, advance, and influence the provision of healthcare to America’s Veteran is the mission of the Veteran Health Administration’s (VHA) Office of Patient Advocacy (OPA). Three key strategic drivers set by OPA in carrying out this mission are: PEOPLE: Increase the trust of our Veterans by providing world-class customer service
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Patient Family & Community Engagement
We Hear You
Supported by a grant from The Beryl Institute, Providence Health System leveraged its storytelling and listening program, We Hear You™, to help improve the care experience and trust of Black, indigenous and people of color (BIPOC) communities.
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