PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – October 2020
The Beryl Institute and Ipsos released its findings from the fourth PX Pulse, a quarterly tracking survey and a first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States. As has been covered in previous PX Pulse releases, the COVID-19 pandemic and the various social distancing measures in place nationwide have led to a decrease in consumer engagement with healthcare; however, today’s release suggests that engagement is rebounding, with a 12-percentage point increase in the number of Americans reporting a visit to their primary care provider compared to June 2020.
Related content
-
Policy & MeasurementUtilizing Patient Advocate Data to Improve Patient Experience
Patient advocates often have their fingers on the pulse of the most important information about their healthcare organization’s patterns of “pain points” and other opportunities for change.
Learn more -
Policy & MeasurementCurrent PROM and PREM use in health system performance measurement: Still a way to go
There is a growing impetus to “measure what matters” to enable health systems to optimise value-based, person-centred healthcare. This paper describes the critical importance of patient-reported outcome and experience measures (PROMs and PREMs) in this pursuit and provides an in-depth overview of how PROM and PREM programs differ between England, the United States, and Australia.
Learn more -
Innovation & Technology | Policy & MeasurementUsing Narrative to Illuminate and Improve Experience
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. - October 2020
Access Now