Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – October 2020

The Beryl Institute and Ipsos released its findings from the fourth PX Pulse, a quarterly tracking survey and a first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States. As has been covered in previous PX Pulse releases, the COVID-19 pandemic and the various social distancing measures in place nationwide have led to a decrease in consumer engagement with healthcare; however, today’s release suggests that engagement is rebounding, with a 12-percentage point increase in the number of Americans reporting a visit to their primary care provider compared to June 2020.