Bridging the Gap: An Illustration of Partnership between Patients/Families & Social Workers
Published March 20, 2023
In this case study, patient-parents and staff of Boston Children‘s team up to turn a pandemic-induced crisis into a creative opportunity to support patients, families and the workforce. An experiment to provide small personal care and comfort items to patients and families developed into a compassionate program of kindness that elevated the human experience in their hospital.
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Staff & Provider Engagement
Monthly Member Meet-up (July 2026)
Published July 1, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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Patient Family & Community Engagement | Staff & Provider Engagement
The Cost of Silence: Addressing Disenfranchised Grief in Healthcare
Published June 23, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how
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Culture & Leadership | Staff & Provider Engagement
Fundamentals of Patient Experience: Program Information Session
Published June 17, 2026

Complimentary – 8:00 PM AST (Arabia Standard Time) – Join The Beryl Institute and Dr. Ahmed Abdelkawy for an informational webinar about the Fundamentals of Patient Experience: A CPXP Preparation Program. Delivered bilingually in Arabic and English, this program supports Arabic-speaking professionals preparing for the Certified Patient Experience Professional (CPXP) exam. This session will provide
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