Bridging the Gap: An Illustration of Partnership between Patients/Families & Social Workers
In this case study, patient-parents and staff of Boston Children‘s team up to turn a pandemic-induced crisis into a creative opportunity to support patients, families and the workforce. An experiment to provide small personal care and comfort items to patients and families developed into a compassionate program of kindness that elevated the human experience in their hospital.
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Staff & Provider Engagement
Become a Good Communicator Using 3 Simple Steps
By Debbie Young Communication is the act of giving, receiving, and sharing information. Good communicators demonstrate an ability to listen carefully, speak clearly, and exhibit respect for those who may have different opinions. Clear and effective communication with our patients in a healthcare setting can be achieved through a simple 3-step standard practice to facilitate
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Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
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