Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners
Published May 15, 2024
If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better meet the needs of the people it serves.
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Quality & Clinical Excellence
Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue
Published February 17, 2026
“Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about new medications, focusing on the name, purpose, and potential side effects. By integrating these discussions into daily workflows, the initiative strengthens patient understanding and drives a culture of quality and safety. This webinar highlights practical tools including the “Tell Me 3”
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to learn practical strategies for creating healing environments and fostering collaboration to address
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Quality & Clinical Excellence
Walk With Me: From Wayfinding to Wellness
Published June 16, 2025

By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM The experience of COVID and multiple system changes brought significant transformations to healthcare, and our health system was no exception. We faced several challenges, including financial pressures, staff issues, and a high reliance on a travel-based workforce. I am proud to say that our teams have worked tirelessly on
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