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Showing 65–73 of 73 results
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Culture & Leadership | Innovation & TechnologyVirtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
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Innovation & Technology | Quality & Clinical ExcellenceVirtual Nursing: Improving Patient and Staff Experience
NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing,
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Culture & LeadershipWhat Every CEO Needs to Know about Leading the Patient Experience
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience?
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Staff & Provider EngagementWhat is Projective Identification, and Why Should I Care?
We’ve all had an experience dealing with someone who is upset or angry. In these uncomfortable situations, it is sometimes difficult to know where the discomfort comes from—us or the other person. The projection of negative feelings from one person into another is what psychiatrists call “projective identification.” In this learning bite, Helen Riess, M.D.,
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Innovation & TechnologyWhat the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
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Innovation & Technology | Patient Family & Community EngagementWhat’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
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Environment & Hospitality | Innovation & Technology | Policy & MeasurementWhen the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
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Innovation & Technology | Patient Family & Community EngagementWhy it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
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Innovation & TechnologyZero to Hero: How to build a healthcare app that attracts users
Learn about developing healthcare mobile platforms that attract users.
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