PXJ Article
Showing 33–48 of 540 results
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Innovation & Technology
A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care
Effective discharge communication, often given in verbal and written form, during pediatric acute healthcare visits positively impacts caregiver satisfaction and competency in providing at-home care. Institutions are beginning to incorporate evidence-based, and standardized multimedia education to try to further improve these outcomes.
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Patient Family & Community Engagement
A roadmap to engaging patients in research: The experience of a large academic research hospital in Canada
Recent definitions of patient engagement in research (PER) emphasize that engagement should be meaningful, active and an equal collaboration across the research continuum. The increased interest in patient engagement is predicated on the recognition by researchers of the unique experiential knowledge provided by individuals with lived experience, ethical obligations to democratize science and that patient
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Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
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Culture & Leadership
A single, complete touch: Population health, the health contact center, and the patient experience
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Innovation & Technology
A sociotechnical systems approach toward tailored design for personal health information management
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Policy & Measurement
A student’s lesson in healthcare disparities
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Culture & Leadership
A systems thinking framework to improve care of the terminally ill: An Australian case study
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Culture & Leadership
A trip to healthcare
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Infrastructure & Governance
A vision for using online portals for surveillance of patient-centered communication in cancer care
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Culture & Leadership
Accelerating patient experience performance: Collaboration and engagement as drivers for success
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Innovation & Technology
Acceptability of a New Remote Monitoring Service for Patients with COVID-19 Infection using Wearable BioStickers™: A Mixed Methods Study
The COVID-19 pandemic saw rapid adoption of telehealth, including remote patient monitoring (RPM). There is limited evidence about how patients and staff experience such services in New Zealand. This study aimed to understand the acceptability of the RPM experience, particularly for Maori and Pacific peoples, and identify strengths, gaps, and limitations to inform future delivery
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Quality & Clinical Excellence
Accompanying People Affected by Cancer in Their Return to Life After Treatment: A Report on an Experiment Conducted in Canada
This study aims to assess family doctors’ perceived needs for improved patient follow-up post-acute treatment in oncology departments, specifically focusing on the Patient Oriented Discharge Summary (PODS) for individuals living with cancer.
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Patient Family & Community Engagement
Acquiring knowledge prior to diagnosis: A grounded theory of patients’ experiences
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Patient Family & Community Engagement
Adapting and responding to a pandemic: Patient and family advisory councils in children’s hospitals during COVID-19
This mixed-methods study investigated the effects of the COVID-19 pandemic on Patient and Family Advisory Councils (PFACs) within children’s hospitals in the United States. Specifically, the study sought to understand how PFACs adapted operations as a result of the COVID-19 pandemic, how patient and family advisors (PFAs) were engaged in the response to COVID-19, and
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Policy & Measurement
Addressing social disconnection among frequent users of community hospital emergency departments: A statewide implementation evaluation
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Patient Family & Community Engagement
An evaluation of the effectiveness of a unique patient experience response program that provided virtual, visual and emotional connectivity to patients and families during the COVID-19 crisis
In April 2020, the New York State Department of Health issued guidelines regarding suspension of hospital visitation due to coronavirus disease 2019 to protect staff and patients and prevent spread of the virus. Recognizing that patients would need extraordinary emotional support as they faced this frightening journey, two hospitals from a health system in the
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