PXJ Article
Showing 33–48 of 604 results
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Patient Family & Community Engagement
A patient perspective on information provision during the care path of Lentigo Maligna
Published November 2, 2022
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Innovation & Technology
A patient portal push toward acceptance and utilization of the technology
Published November 20, 2019
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Patient Family & Community Engagement
A patient’s narrative of engaging HIV care: Lessons learned to harness resources and improve access to care
Published August 5, 2021
In Canada and the USA, about 30% of people with HIV are uninsured or not covered by government-subsidized health insurance. This paper presents a patient’s narrative of his experience being diagnosed with HIV and accessing care in the midst of his process of immigrating to and studying in Canada. The narrative explores how Vincent Croft
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Patient Family & Community Engagement
A Patient’s Journey: Navigating Life with Type 1 Diabetes
Published April 30, 2024
We are all patients. This article represents my views from my personal experience with type 1 diabetes for 25 years, in combination with my professional experience over the past 10 years as I have worked in patient support, health promotion and improving the patients’ experience. I aim to provide an outlook on the patient perspective,
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Innovation & Technology
A photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care
Published June 26, 2019
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Patient Family & Community Engagement
A Qualitative Study Patients Expectations of Private Hospitals
Published May 5, 2025
Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis
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Innovation & Technology
A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care
Published November 13, 2024

Effective discharge communication, often given in verbal and written form, during pediatric acute healthcare visits positively impacts caregiver satisfaction and competency in providing at-home care. Institutions are beginning to incorporate evidence-based, and standardized multimedia education to try to further improve these outcomes.
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Patient Family & Community Engagement
A roadmap to engaging patients in research: The experience of a large academic research hospital in Canada
Published April 27, 2023
Recent definitions of patient engagement in research (PER) emphasize that engagement should be meaningful, active and an equal collaboration across the research continuum. The increased interest in patient engagement is predicated on the recognition by researchers of the unique experiential knowledge provided by individuals with lived experience, ethical obligations to democratize science and that patient
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Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Published November 13, 2024

Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
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Culture & Leadership
A single, complete touch: Population health, the health contact center, and the patient experience
Published November 12, 2015
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Innovation & Technology
A sociotechnical systems approach toward tailored design for personal health information management
Published November 19, 2020
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Policy & Measurement
A student’s lesson in healthcare disparities
Published November 12, 2020
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Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
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Culture & Leadership
A systems thinking framework to improve care of the terminally ill: An Australian case study
Published November 12, 2020
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Culture & Leadership
A trip to healthcare
Published July 26, 2017
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Infrastructure & Governance
A vision for using online portals for surveillance of patient-centered communication in cancer care
Published November 12, 2015
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