PXJ Article

A patient portal push toward acceptance and utilization of the technology

A patient’s narrative of engaging HIV care: Lessons learned to harness resources and improve access to care

In Canada and the USA, about 30% of people with HIV are uninsured or not covered by government-subsidized health insurance. This paper presents a patient’s narrative of his experience being diagnosed with HIV and accessing care in the midst of his process of immigrating to and studying in Canada. The narrative explores how Vincent Croft

A Qualitative Study Patients Expectations of Private Hospitals

Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis

A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care

Effective discharge communication, often given in verbal and written form, during pediatric acute healthcare visits positively impacts caregiver satisfaction and competency in providing at-home care. Institutions are beginning to incorporate evidence-based, and standardized multimedia education to try to further improve these outcomes.

A single, complete touch: Population health, the health contact center, and the patient experience

A sociotechnical systems approach toward tailored design for personal health information management

A systems thinking framework to improve care of the terminally ill: An Australian case study

A trip to healthcare