Accelerating patient experience performance: Collaboration and engagement as drivers for success
Published November 7, 2017
Related content
-
Culture & Leadership | Staff & Provider Engagement
Starting Strong: A Commitment to Leadership Rounding Aimed at Healing and Recovery
Published December 15, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Join this webinar to learn how standardized leadership rounding across clinics and hospitals enhances patient care, fosters healing, and strengthens relationships between teams and communities served. This session shares practical solutions to implementation challenges, and participants will leave with actionable tools to reduce
Learn more -
Culture & Leadership
What Matters to You: Reorienting Healthcare Around Humanity, Hope, and Connection
Published August 9, 2026
In this episode, Jason Wolf sits down with guests Anders Vege and Shaun Maher, members of WMTY.world’s Convening Team. The guests reflect on their journeys from nursing and quality improvement to leadership in the global “What Matters to You?” movement. Through moving personal stories about patients, families, and their own parents, they demonstrate how understanding
Learn more -
Culture & Leadership
“But What About Me?”, A Structural Redesign for Cascading Trust into an Integrated Culture of Care
Published August 6, 2026
In healthcare, patient experience (PX) and employee experience (EX) are often managed as separate priorities despite their interdependence. This article presents a case study from NYC Health + Hospitals/Community Care, a 250-person safety-net division providing home-based services across New York City. In response to frontline staff repeatedly asking, “But what about me?” when offered PX
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Accelerating patient experience performance: Collaboration and engagement as drivers for success