Accompanying People Affected by Cancer in Their Return to Life After Treatment: A Report on an Experiment Conducted in Canada
Published August 8, 2024
This study aims to assess family doctors’ perceived needs for improved patient follow-up post-acute treatment in oncology departments, specifically focusing on the Patient Oriented Discharge Summary (PODS) for individuals living with cancer.
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Quality & Clinical Excellence
Beyond Shiny Amenities: Markers of Quality in Essential Hospitals
Published November 18, 2024

As Denver Health strives to become Colorado’s most trusted healthcare provider, its mission is grounded in core values of respect, belonging, and responsibility. In this conversation, Amy Friedman and Sharif Abdelhamid, leaders in Denver Health’s experience department, share insights on how a committed workforce and robust community partnerships enable the essential hospital to deliver high-quality,
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Culture & Leadership | Quality & Clinical Excellence
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
Published May 6, 2024

On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
Published November 19, 2024

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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