Addressing social disconnection among frequent users of community hospital emergency departments: A statewide implementation evaluation
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Policy & Measurement
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Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare system. In this study, we investigated whether patient experience improved for those with care providers who completed Service Excellence,
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Policy & Measurement | Staff & Provider Engagement
How SCL Health Invested in Well-being and Improved Care Provider Scores
Learn how SCL Health designed, implemented, and optimized Practicing Excellence’s Ambulatory Patient Experience (APX) Program to significantly improve Care Provider scores for 70% of their clinicians.
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