Policy & Measurement | Diversity Equity and Inclusion

A student’s lesson in healthcare disparities

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Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – March 2022

This report continues to track the impact of COVID-19, revealing consumer perspectives on such topics as comfort in returning to seek care, issues influencing their decision-making, visitation policies and experiences with healthcare incivility.
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Policy & Measurement

Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions

Patient experience quality measure scores are widely accepted as outcomes in health services research. For some patients and in some settings, such as hospice care, they can be the most important outcomes. While these measures are widely used, the potential to use them as surrogate outcomes in a clinical trial sense has gone under-recognized. The
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement

Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences

In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
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