PXE

Showing 33–48 of 87 results

Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

How Daily Huddles Launch Conversation to Drive Metric Improvement

Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
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Culture & Leadership | Staff & Provider Engagement

How High Performing Organizations are Leader Rounding: A Benchmarking Study

Katie Haifley, CPXP | Co-founder and COO/CMO, Nobl Every patient, every day is the best practice for leadership rounding on patients but it’s not always realistic. With nursing shortages and hospital leadership positions open, how do you know what the right amount of rounds is for your organization to move the needle on patient satisfaction?
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Culture & Leadership | Staff & Provider Engagement

How Teamwork Improves Patient Experience in the Emergency Department

Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement

Human-Centered Leader Rounding: Using Generational Insights and Personalization

Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
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Patient Family & Community Engagement | Quality & Clinical Excellence

Impact of Improving Quality of Care on Patient Experience in Emergency Department

Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia. Learning Objectives ⋅ Define the problem resulting in decreased patient experience rate in ED ⋅ Clarify
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Culture & Leadership | Policy & Measurement

Impact of Volunteer Programs: What Are We Measuring and Who Are We Telling?

Moderator: Terri Ipsen, CPXP | Director, Content, The Beryl Institute | Editorial Coordinator, Patient Experience Journal Panelists: Roseanna Galindo, ECBA, CAVS | Former Director of Volunteer & Guest Services at Enloe Medical Center | Currently Research Affiliate/Lecturer, California State University Chico/College of Communication Seth Hinrichsen, Volunteer, Utah Valley Hospital Erica Luciano, Program Manager, UChicago Medicine
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Innovation & Technology | Quality & Clinical Excellence

Improving The Patient Experience by Adopting a Culture of Safety

Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Incivility in Healthcare: COVID Chaos and Steps to Provide a Positive Solution

Linda Robinson, MSN, RN, CPXP | VP of Clinical Excellence, MDM Healthcare The COVID-19 pandemic has mentally and physically strained hospitalized patients, their families, visitors, healthcare workers, and the overall healthcare system. The combined vulnerabilities have intensified all hospital interactions and compounded an already rising workplace incivility and violence problem in healthcare. Join this webinar
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Environment & Hospitality | Quality & Clinical Excellence

Infection Prevention and the Impact on Patient and Staff Experience

Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
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Culture & Leadership | Staff & Provider Engagement

Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership

Join Press Ganey for a transformative webinar on the “Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership.” Discover how human experience is intricately linked to patient experience, organizational strategy, workforce engagement, and safe, high-quality care. Explore the power of empathy, communication, and collaboration in fostering a patient-centered culture that goes beyond
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Infrastructure & Governance | Staff & Provider Engagement

Is There a Doctor in the House? The Benefits of Partnering a Physician with Patient Advocacy

Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. We will cover physician engagement, clinical oversight, quality review, and key concepts that make for a successful physician partnership. Presenters will share their journey of
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement

Leader Rounding: A Proactive Approach to Improve Experience

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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Culture & Leadership | Staff & Provider Engagement

Leading Healthcare & PX Teams with Clarity, Confidence and Courage

A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence

Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients

Michelle Harris | Manager, Interpreter Services, Michigan Medicine Christa A. Moran, NIC, MEd, CoreCHI | Supervisor, Interpreter Services, Michigan Medicine Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were
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Patient Family & Community Engagement | Quality & Clinical Excellence

Lonely No More: Bedside Visit Programs

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may
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Culture & Leadership | Staff & Provider Engagement

Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care

Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong
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