PXE

Showing 33–48 of 95 results

Culture & Leadership | Infrastructure & Governance

Experience Management Everywhere

The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare

Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
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Foundations of Volunteer Management (April 2024)

April 16-May 7, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. This workshop consists of four live, online facilitator-led sessions followed by a 30-minute optional question and answer period:
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Foundations of Volunteer Management (February 2024)

February 6-27, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management with expanded content and peer engagement. Learning objectives: – Explore options for expanding
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Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence

From Words to Wellness: Promoting Health Equity through Translation

This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
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Culture & Leadership

Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025

This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed
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Quality & Clinical Excellence | Staff & Provider Engagement

Good to Great: A Team Approach to Excellence

In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
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Culture & Leadership | Innovation & Technology

Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices

Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence

Health Equity: The Metronome for Human Centered Care

As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role
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Culture & Leadership | Staff & Provider Engagement

Heartfelt and Healing: Mastering the Art of an Apology in Human Experience

In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

How Daily Huddles Launch Conversation to Drive Metric Improvement

Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
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Culture & Leadership | Staff & Provider Engagement

How Teamwork Improves Patient Experience in the Emergency Department

Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement

Human-Centered Leader Rounding: Using Generational Insights and Personalization

Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
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Culture & Leadership | Quality & Clinical Excellence

Improving Interpreter Services Documentation for Equitable LEP Care

12pm ET / 11am CT / 10am MT / 9am PT – Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar
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Innovation & Technology | Quality & Clinical Excellence

Improving The Patient Experience by Adopting a Culture of Safety

Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in
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Culture & Leadership | Patient Family & Community Engagement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
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