Case Study
Showing 81–89 of 89 results
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Culture & Leadership
The Power of Responsiveness: Impacting Patients’ Perception of Frequency of Nursing Care through a United Team of Caregivers
Published April 30, 2019
Through the power of employee engagement and recognition, we can encourage staff to be part of the solution that drives change toward improving the patient experience.
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Staff & Provider Engagement
Transforming Patient Comfort with the Help of Volunteers: A Collaborative Initiative in the ED Hold
Published October 2, 2025
Tampa General Hospital’s volunteer-led comfort protocol in the ED Hold offers small, personalized touches—like aromatherapy and ear plugs—that have created a calmer care environment, improved care experiences, and boosted patient satisfaction.
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Culture & Leadership
Turning Feedback into Action: A Lesson in Improving and Sustaining Excellence in Veteran Care and Service
Published February 18, 2020
Utilizing point of care feedback software to advance improvement efforts.
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Patient Family & Community Engagement
Understanding Patient Engagement in Patient Safety Using a Qualitative Approach: Creation of a 5-Facet Framework
Published January 29, 2019
A qualitative approach to understanding patient perspectives about being engaged in patient safety at the clinical level.
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Policy & Measurement
Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations
Published April 24, 2024
Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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Innovation & Technology
Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays
Published June 6, 2022
Using text messaging to keep families informed of their loved-one’s condition and care.
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Innovation & Technology
Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability
Published August 7, 2019
Addressing negative patient feedback in real-time.
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Patient Family & Community Engagement
When I Play, We Heal
Published June 25, 2019
Introducing play therapy for pediatric inpatients and their families.
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Culture & Leadership
Zeroing-in on Health Literacy: How Enhanced Explanations and Improved Comprehension Can Reduce Patient Anxiety and Fear
Published April 30, 2019
Providig clearer explanation of diagnosis and treatment reduces patient fear and anxiety.
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