Zeroing-in on Health Literacy: How Enhanced Explanations and Improved Comprehension Can Reduce Patient Anxiety and Fear
This Influence Factors case study interview was conducted with Brandon Parkhurst, M.D., Adult Primary Care Service Line Medical Director for Marshfield Clinic Health System (MCHS). As an integrated health system with locations in central, northern, and western Wisconsin, MCHS operates over 50 outpatient facilities with over 10,000 employees including over 1,100 providers in over 80 medical subspecialties. MCHS also manages a health plan and a variety of research and education programs. Via participation in the Centers for Medicare/Medicaid Services (CMS) Physician Demonstration Project, Marshfield Clinic demonstrated skill in improving care quality while reducing the overall cost of care.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical ExcellenceFalling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
Learn more -
Culture & Leadership | Staff & Provider EngagementVolunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Culture & Leadership | Policy & MeasurementThe Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Zeroing-in on Health Literacy: How Enhanced Explanations and Improved Comprehension Can Reduce Patient Anxiety and Fear
$275.00
PURCHASE NOW