Fellows in Human Experience (FHX)
We are excited to recognize the following individuals who have completed the requirements to become a Fellow in Human Experience:
Senior Consultant for Quality and Patient Experience, King Faisal Medical Complex, Saudi Arabia
Research Title:
Impact of Improving Quality of Care on Patient Experience in the Emergency Department
Patient Experience Officer
VA New England Healthcare System
Research Title:
Empowering Employees to Own the Moment
Care Coordination & Integrated Case Management Lead
VA New England Healthcare System
Research Title:
Empowering Employees to Own the Moment
Patient Experience Officer
VA Connecticut Healthcare System
Research Title:
Empowering Employees to Own the Moment
Ellen Franz, RN, MSN, CPXP, FHX
Director of Patient Experience, Lutheran Hospital of Indiana
Research Title:
The Travel Nurse Experience and its Impact on the Patient Experience
Ellen Harry, CPXP, FHX
Director, Human Centered Care, Hartford HealthCare
Research Title:
Good to Great: A Team Approach to Excellence
Terri Hepp, MS, FACMPE, CPXP, FHX
Chief Experience Officer, Arnot Health
Research Title:
Developing an Interactive Behavioral Based Training Program
Manager, Center for Quality Outcomes, WVU Medicine
Research Title:
From Good to Great: Our Journey to Four-Star Patient Experience
Program Director, Associate Professor, Bachelor of Science Healthcare Disparities, Diversity, and Advocacy, School of Health Professions, The University of Texas MD Anderson Cancer Center
Research Title:
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
Program Analyst, Survey of Healthcare Experiences of Patients (SHEP)
VHA Quality & Patient Safety - Analytics & Performance Integration
Research Title:
Empowering Employees to Own the Moment
Patient Experience Expert, Advisor to Health Minister of Latvia, Chair of Latvian Patient Experience Association
Research Title:
A Global Perspective on Experience Excellence: Examples from Around the World