Policy & Measurement

Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care

Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching...

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Staff & Provider Engagement

The Benefits of Partnering a Physician with Patient Advocacy

Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as...

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Policy & Measurement

Engage in the Global Experience Measure Inquiry

In recent years, the Global Experience Measure (GXM) effort at the Institute has brought...

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Innovation & Technology

Technology and the Promise of a Precise, Personalized Patient Experience

Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to...

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Culture & Leadership

Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes

Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience...

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Staff & Provider Engagement

PX Ownership at the Frontline: Innovating an Experience Champions Program

Is your PX team “spinning a lot of plates”? Windie Her shares how UC...

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Staff & Provider Engagement

Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments

Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while...

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Staff & Provider Engagement

Using the Right Tools to Uncover the Hidden Factors Impacting Patient Experience

The entire healthcare industry is being reshaped by trailblazers who make personal and emotional...

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Quality & Clinical Excellence

Owning the Moment through Standardized Service Recovery Training

The VA New England Healthcare System developed a standardized service recovery program to improve...

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Environment & Hospitality | Quality & Clinical Excellence

Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then...

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Quality & Clinical Excellence

5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years

Learn what one hospital did to kick off its journey to earning a...

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Staff & Provider Engagement

Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served

In this Learning Bite, Hartford Healthcare shares its journey to a...

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Patient Family & Community Engagement | Staff & Provider Engagement

Standing Up for the Workforce: Seven Considerations for Patients and Families

In today’s challenging healthcare environment, healthcare workers often face incivility and physical violence that...

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