Staff & Provider Engagement

Navigating the Journey: Mapping the Highs and Lows of Experience

Published January 9, 2026

At St. Jude Children's Research Hospital, patient journey mapping helps teams see care through...

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Staff & Provider Engagement

The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience

Published December 18, 2025

In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from...

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Patient Family & Community Engagement

Making Volunteer Data Meaningful: Driving Patient Experience Outcomes

Published November 23, 2025

Volunteers play a crucial role in the patient experience, but their impact can remain...

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Culture & Leadership

Brand YOU: Aligning Values to Build a Brand of Engagement & Strength

Published October 24, 2025

When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was...

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Environment & Hospitality

Discharge with Dignity: Ensuring Every Patient Leaves with Care and Compassion

Published September 12, 2025

In this learning bite, Linda Van Fulpen shares how a simple idea—providing clothing and...

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Staff & Provider Engagement

From Forgotten to Heard: Improving Patient Care in Overcrowded EDs

Published August 7, 2025

After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General...

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Staff & Provider Engagement

Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential

Published July 23, 2025

This...

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Innovation & Technology

Game On: Growing a Gaming and Technology Program that Improves Patient Experience

Published July 17, 2025

In this learning bite,...

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Innovation & Technology

Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs

Published June 1, 2025

This learning bite explores how one healthcare team tackled common barriers to virtual Patient...

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Staff & Provider Engagement

Fostering a Growth Mindset in Healthcare: A Strengths-Based Approach to Improving Patient Experience

Published February 5, 2025

This learning bite explores a pilot program that took a compassionate, strengths-based approach...

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Policy & Measurement

Redesigning Your Approach to Patient Grievances to Improve Experience

Published January 9, 2025

UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...

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Staff & Provider Engagement

Transforming Residents into Patient Experience Champions

Published December 16, 2024

This learning bite highlights an innovative approach to integrating patient experience education into a...

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