Technology and the Promise of a Precise, Personalized Patient Experience
Published October 3, 2024
Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance business performance, increasing hospital ratings and revenue.
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Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes. With the current interest in telehealth, more knowledge is needed about rapport during telehealth encounters in palliative care from the patient and family viewpoint. The objective of this study was to explore patient and family experiences of rapport with health professionals
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PX Pulse: The Price of Care and the Promise of AI – December 2025
Published December 10, 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost of care and access challenges, with nearly 70% reporting difficulty getting needed services. While overall experience ratings continue to rise, cost pressures and long wait times remain major barriers. Trust in AI is growing slowly, though most people still prefer limited
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Patients’ and family caregivers’ experiences with a newly implemented hospital at home program in British Columbia, Canada: Preliminary results
Published April 27, 2023
The Hospital at Home (HaH) model of care, which enables the provision of acute-level care in the patient’s own home as an alternative to brick and mortar hospital admission, was introduced in British Columbia, Canada in November 2020, starting with 9 inpatient “beds” in the community. The AT-HOME research group applied a patient-oriented approach to
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