Transforming Residents into Patient Experience Champions
Published December 16, 2024
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance patient outcomes.
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Staff & Provider Engagement
Narration of Care Framework to Strengthen Nurse Communication
Published April 30, 2026
A system-wide initiative at Houston Methodist introduced a “Narration of Care” framework to strengthen how nurses communicate with patients in real time, reducing uncertainty, easing anxiety, and improving understanding at the bedside. Grounded in patient feedback and HCAHPS data, applying the RECAP model of communication led to measurable gains in patient experience scores, stronger staff
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Patient Family & Community Engagement | Staff & Provider Engagement
The Cost of Silence: Addressing Disenfranchised Grief in Healthcare
Published June 23, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Published July 23, 2025
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events