Transforming Residents into Patient Experience Champions
Published December 16, 2024


This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance patient outcomes.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025

Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more -
Staff & Provider Engagement
Re-Recruitment: An Essential Aspect of Human Experience
Published May 5, 2025
Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in “The Great Resignation,” as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience
Learn more